• When can I expect to get my order?
Delivery estimates will be provided during checkout. After placing your order, delivery details will be provided in your confirmation email. *Due to COVID-19 shipping times may be delayed*

• Do you ship globally?
Yes, we do ship globally. However, shipping times may be delayed due to COVID-19. 

• Why does my item smell?
Upon arrival, you may notice your printed items may have a slight odor. But don't worry, this is just a temporary odor from the printing process. 

• What is your return policy?
All orders are eligible for free returns within the first 30 days of purchase, as long as the items aren't damaged. Please contact us at Support@shopoyausa.com and provide us with a proof of purchase and any required documents to verify your eligibility. (Additional shipping costs are non-refundable)

• How do I clean my bath mats?
Please machine wash on gentle with cold water. Do not bleach, iron, or tumble dry.

• What if I entered the wrong shipping address?
If you’ve entered the wrong information while placing your order, please contact us as soon as possible at Support@shopoyausa.com or on our social platforms, so we can update your order with the correct information.

• What charities does SHOPOYA donate to?
At SHOPOYA we donate a portion of the proceeds from each order to a variety of different charities each month. Some of the causes we support include: fighting poverty & hunger, cancer, protecting the environment, wildlife preservation, medical treatments, disaster relief, International aid, education, suicide prevention, bullying, women causes, and Christmas gifts for children

 
At the moment, we are primarily focused on donating to charities to help those affected by the coronavirus. These charities include: (American Red Cross, AmeriCares, No Kid Hungry, The CDP COVID-19 Response Fund, and Doctors Without Borders)