Politique d'expédition

 

SHOPOYA Shipping Policy

 

 

Shipping rates and delivery estimates: Hope Bath Mats

Shipment method	Estimated delivery time	Shipment cost
USPS, UPS and DHL	3-5 business days	Free
USPS, UPS and DHL	2 business days	$9.99

 

Shipping rates and delivery estimates: all other Bath Mats

Region	Average production time	Estimated delivery time	Estimated Shipping costs
US	3 business days	2-5 days	$5 - $10

 

Shipping rates and delivery estimates: Wall Clocks

Region	Average production time	Estimated delivery time	Estimated Shipping costs
US	3 business days	2-5 days	$7
Canada	3 business days	7-12 days	$10

 

Shipping rates and delivery estimates: Canvas Gallery Art

Region	Average production time	Estimated delivery time	Estimated Shipping costs
US	2 business days	5 - 7 days	$10 - $22
Canada	2 business days	8 - 12 days	$22 - $74

 

Shipping rates and delivery estimates: Throw Pillows

Region	Average production time	Estimated delivery time	Estimated Shipping costs
US	2.5 business days	2 - 5 days	$10
Canada	2.5 business days	8 - 12 days	$20 - $25

 

Shipping rates and delivery estimates: Area Rugs

Region	Average production time	Estimated delivery time	Estimated Shipping costs
US	2 business days	2 - 5 days	$12
Canada	2 business days	8 - 12 days	$15

 

Shipping rates and delivery estimates: Placemats

Region	Average production time	Estimated delivery time	Estimated Shipping costs
US	3 business days	2 - 5 days	$4
Canada	3 business days	8 - 12 days	$12

 

Shipping rates and delivery estimates: Shower Curtains

Region	Average production time	Estimated delivery time	Estimated Shipping costs
US	3 business days	2 - 5 days	$10
Canada	3 business days	8 - 12 days	$20

 

Shipping rates and delivery estimates: Pillow Cases

Region	Average production time	Estimated delivery time	Estimated Shipping Costs
US	2 business days	2 - 5 days	$4 - $5
Canada	2 business days	8 - 12 days	$12 - $20

*Due to COVID-19 shipping times may be delayed and orders outside of the US may not be delivered until further notice. 

 

Shipment confirmation and order tracking

You will receive your shipment confirmation and tracking number within 72 hours of placing your order. 

Customs, duties, and taxes

SHOPOYA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

SHOPOYA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier and our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. (Message us directly at support@shopoyausa.com with your order number and any other info needed to process your claim)

International Shipping Policy

We do ship internationally, however, due to the ongoing effects of COVID-19, we will not be shipping internationally until further notice. 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@shopoyausa.com. 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@shopoyausa.com  

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 

To return your product, you should mail your product to: Shopoya LLC (Address will be provided via email)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For more information, email support at Support@Shopoyausa.com or our help center on Facebook.